Orders + Shipping

Shipping & Delivery

All orders to Australian addresses qualify for free shipping.

We do! We ship all around the world, and we offer discounted rates for our international customers. Please note that your country MAY charge taxes on your orders that we cannot be held responsible for – if you are unsure, check out your country’s tax and import restrictions before ordering.

Domestic orders (within Australia) will take anywhere from 1 to 10 days to arrive. We use Fastway Couriers as they offer excellent service from our warehouse in Byron Bay to the East Coast. We also offer shipping with Australia Post for order.

Approximate delivery times are:

BRISBANE + NORTHERN NSW 
Approximately 1-3 business days 
SYDNEY
Approximately 1-3 business days

MELBOURNE, ADELAIDE
Approximately 2-5 business days
PERTH, HOBART, DARWIN, FNQ and BEYOND... 
Approximately 5 -10 business days
INTERNATIONAL

Standard - 6+ business days*

Express - 2-4 business days between major metro areas*

*delivery times are supplied by Australia Post and are approximate.

Sure! Just choose Express Post when you check out. The price will be calculated by weight.

We send tracking for every order once it leaves our warehouse. You can also contact us on team@superfeast.com.au or 1300 769 500 and speak with our logistics manager Nic if you’re worried that your order might be lost in the ether.

Sure! Make a note that your order has been authorised to leave and we’ll pass it on.

You sure can! We are located at Unit 4, 20 Brigantine St Byron Bay NSW 2481. Please contact us to arrange a pick up time. If you show up unannounced, we can’t guarantee your order will be ready without prior arrangement.

Please call us ASAP on 1300 769 500. We cannot change orders once they are sent in, so we’ll have to refund your order and start again.

It depends. If it’s our courier’s fault, we will send you a replacement at our expense. If it’s your fault (incorrect address etc), we will charge you shipping fees based on the weight of your order/s.

Please call us ASAP on 1300 769 500. We cannot change orders once they are sent in, so we’ll have to refund your order and start again.

Sometimes it seems like the postal abyss is simply too deep and yes, packages do get lost. If your package is lost we will either send you a replacement free of charge or if we don’t have an item in stock, we will refund you the cost of your purchase.

Grrr. This is annoying! Unfortunately, your best bet is to contact the courier to arrange a redelivery.

Sometimes. Send us an email team@superfeast.com.au or call 1300 769 500. If we have already packaged your order for shipment, we will not be able to combine your orders. We have free shipping, so feel free to place another order if you’ve forgotten something.

Promotions, Offers & Special Deals

We send newsletters regularly with offers, as well as offering sales throughout the year. You can sign up to the newsletter by joining our club HERE.

Be sure to follow our Facebook & Instagram pages to keep up to date with special offers and sales.

If you’re trying to enter your discount code in at the checkout and it’s not working, contact us.

Our promotions are while stocks last, and unfortunately we are unable to take preorders or honour sale prices after the promotion has ended.

Orders

You will receive an email confirmation upon completion of your order.

No. We can refund your order and you can start again if you have made a mistake.

We are trying to eliminate all single use plastic in our warehouse and offices, and moving to compostable or recyclable materials where possible.

Unfortunately, we can not apply discount codes after orders have been placed and processed. If you contact us straight away, we can sometimes refund your entire order and start again.

Customers can choose to pay for their order in 4 interest-free instalments. Our payment partner for this service is AfterPay. All you need is a credit card for instant approval, there is no application form or fee.

To get started simply choose the AfterPay payment option at the bottom of our Checkout.

After you check out we'll pack and ship your order as usual and you will have three remaining payments to make to AfterPay, one every fortnight.

Find out more here.

Returns/Exchanges

We think our herbs are awesome and we hope you agree. We are happy to offer a store credit on items that are unopened and unused. You may return items within 7 days of receipt for a full or partial credit valid for 30 days.

Send to:

SuperFeast Warehouse

Unit 4, 20 Brigantine St

Byron Bay

NSW 2481

Please enclose a note of explanation for your return and allow up to 14 days processing time. Please note that unreasonable and excessive returns may be declined at our discretion.

In the rare occasion that an item arrives broken or faulty, or you open your order and believe it is not to the SuperFeast standard, please email us within 7 days of receipt to team@superfeast.com.au and we will arrange a replacement for you. Please note we may request a photograph.

Sale items cannot be returned.

Please email us ASAP (within 7 days) to team@superfeast.com.au and we will arrange a replacement for you. Please note we may request a photograph – please don’t dispose of your damaged products until you have been in touch with us.

Oh bugger. We’ll sort it out. If for any reason there is an issue with your order (incomplete or incorrect), please email team@superfeast.com.au or call 1300 769 500 as soon as possible, and we will guide you through the replacement process.

Pricing & Ingredients Policy

Our products are sourced from China, Inner Mongolia, Tibet and the USA (our OptiMSM). The regions our products are sourced from is listed on each individual product page.

We sure do! You can find them here.

Simply add them in the checkout.

You can sign up to our newsletter to receive a single use 10% off voucher for our online store. You can also sign up to our mailing list to be notified of special offers and sales.

Please contact us on 1300 769 500 or email team@superfeast.com.au with a description of your problem.

Reviews

Please note that reviews should be based on your personal experience using SuperFeast products and should not offer medical or professional advice. We will only edit or remove reviews if they offer medical advice or are offensive. We do not remove or edit negative reviews.

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