Orders & Shipping Information (Domestic & International)

Shipping & Delivery

All orders to Australian addresses qualify for free shipping.

Yes we do! We offer international shipping to most locations outside Australia. Australia Post has suspended shipping to some international locations, please see their website here for more information.

Shipping to the US is temporarily unavailable as we’ll be launching the US wing of SuperFeast very soon - yahoo! Please ensure you’re signed up to our US mailing list here to be kept in the loop.

Our international shipping is offered at a flat rate of:

  • $20 for orders up to 1kg
  • $25 for orders over 1kg (up to 25kg)

This is a standard service and shipping times will vary depending on location. Delivery timeframes are estimated from the time your package is dispatched from our warehouse in Australia, to its delivery in the metro location of your destination country. Delivery timeframes do not include the time your package spends in customs. Please see the Australia Post website here for delivery timeframes.

Customers are responsible for all import duties, taxes and other charges associated with their SuperFeast purchase/s. Before confirming your purchase it is advisable to check in with your local customs office to determine what additional costs your order may incur on arrival to your desired delivery destination.

Not at the moment! Our express post shipping option has been temporarily suspended due to the repercussions of Covid-19.

Domestic orders (within Australia) usually take between 1 to 10 days to arrive. However due to the repercussions of Covid-19, extensive delivery delays are being experienced across all postal networks. Please keep this in mind when ordering, as parcels may arrive later than expected.

Fastway Couriers are our default postal carrier as they offer excellent service from our warehouse in the Byron Bay Shire, to the East Coast of Australia. All locations that fall outside of Fastway’s service area will be sent via Australia Post.

Approximate delivery times are:

BRISBANE
Standard: Approximately 4-7 business days
SYDNEY
Standard: Approximately 1-3 business days
MELBOURNE
Standard: Approximately 7-13 business days
ADELAIDE
Standard: Approximately 3-12 business days
PERTH
Standard: Approximately 6-16 business days
HOBART
Standard: Approximately 3-10 business days
DARWIN
Standard: Approximately 3-7 business days

We send tracking for every order once it leaves our warehouse. You can also contact us on team@superfeast.com.au or 1300 769 500 and speak with our logistics manager Nic if you’re worried that your order might be lost in the ether.

Sure! Make a note that your order has been authorised to leave and we’ll pass it on.

Unfortunately, we can no longer offer our local pick up option as our new warehouse space is not equipped to facilitate this service. We thank you for understanding <3

Please call us ASAP on 1300 769 500. We cannot change orders once they are sent in, so we’ll have to refund your order and start again.

It depends. If it’s our courier’s fault, we will send you a replacement at our expense. If it’s your fault (incorrect address etc), we will charge you shipping fees based on the weight of your order/s.

Please call us ASAP on 1300 769 500. We cannot change orders once they are sent in, so we’ll have to refund your order and start again.

Sometimes. Send us an email team@superfeast.com.au or call 1300 769 500. If we have already packaged your order for shipment, we will not be able to combine your orders. We have free shipping, so feel free to place another order if you’ve forgotten something.

Orders

You will receive an email confirmation upon completion of your order.

No. We can refund your order and you can start again if you have made a mistake.

We are trying to eliminate all single use plastic in our warehouse and offices, and moving to compostable or recyclable materials where possible.

Unfortunately, we can not apply discount codes after orders have been placed and processed. If you contact us straight away, we can sometimes refund your entire order and start again.

Customers can choose to pay for their order in 4 interest-free instalments. Our payment partner for this service is AfterPay. All you need is a credit card for instant approval, there is no application form or fee.

To get started simply choose the AfterPay payment option at the bottom of our Checkout.

After you check out we'll pack and ship your order as usual and you will have three remaining payments to make to AfterPay, one every fortnight.

Find out more here.

Returns/Exchanges

We want you to love and appreciate your herbs as much as we do. If you are not 100% satisfied with your purchase, please contact our wonderful customer service team at team@superfeast.com.au to share any concerns you may have, we are always so happy to help <3

We will happily provide a full refund within 30 days of purchase if you are unsatisfied with your product/s.

Please return your items to the address below and enclose a note of explanation for your return. Returns may take 7-14 days to process.

SuperFeast Warehouse

Unit 2, 16-18 Towers Drive

Mullumbimby, NSW 2482

*Please note that due to the nature of our Di Dao sourcing, our products are subject to seasonal variances in colour, taste, texture and density. It is important to note these variables when receiving and working with your products.

Please email us ASAP (within 7 days) to team@superfeast.com.au and we will arrange a replacement for you. Please note we may request a photograph – please don’t dispose of your damaged products until you have been in touch with us.

Oh bugger. We’ll sort it out. If for any reason there is an issue with your order (incomplete or incorrect), please email team@superfeast.com.au or call 1300 769 500 as soon as possible, and we will guide you through the replacement process.

Pricing & Ingredients Policy

Our products are sourced from China, Inner Mongolia, Tibet and the USA (our OptiMSM). The regions our products are sourced from is listed on each individual product page.

We sure do! You can find them here.

Simply add them in the checkout.

You can sign up to our newsletter to receive a single use 10% off voucher for our online store. You can also sign up to our mailing list to be notified of special offers and sales.

Please contact us on 1300 769 500 or email team@superfeast.com.au with a description of your problem.

Reviews

Please note that reviews should be based on your personal experience using SuperFeast products and should not offer medical or professional advice. We will only edit or remove reviews if they offer medical advice or are offensive. We do not remove or edit negative reviews.